Terms of Service

Last updated: 2026-10-02

Terms of service

Effective date: 2 October 2026

These terms apply to radiator and heating installation services in Kingston and surrounding areas supplied by Lavangi Gnanavarathan trading as Lavs Hot Radiators (trading as Lavs Hot Radiators).

Who we are

Lavangi Gnanavarathan trading as Lavs Hot Radiators (trading as Lavs Hot Radiators) is the trader supplying the services.

Our address is:

31 Castle Avenue Epsom Surrey KT17 2PL

You can contact us at admin@lavshotradiators.co.uk.

In these terms, “we”, “us” and “our” mean Lavs Hot Radiators. “You” and “your” mean the customer named in the quote or booking.

Quotes and site surveys

We may provide a quote based on the information you give us and, where appropriate, a site survey.

A quote is based on the condition, measurements, access and requirements known to us at the time. If a site survey or installation reveals additional work, unsuitable existing equipment, concealed defects, access problems or requirements not included in the quote, we will explain the position and agree any change in price or work with you before carrying out the additional work.

A quote is not a contract until you accept it and we confirm the booking in accordance with these terms. Any quote will identify the work and price proposed. If the quote does not include an item, that item is not included in the price.

How a booking is formed

A booking is formed when:

• we have received your acceptance of the quote or other written confirmation of the requested work; and
• we have confirmed the booking or agreed an installation date with you; and
• any deposit stated in the quote has been paid, where applicable.

We may decline a booking where the proposed work is not suitable, safe or reasonably practicable. We will not treat an enquiry or site survey alone as a confirmed installation booking.

Prices and what they include

All prices are in pounds sterling (£). The price will be the price stated in the accepted quote, subject to any changes agreed with you.

Unless the quote states otherwise, the price covers only the installation work and items expressly listed in the quote. It does not automatically include extra materials, remedial building work, decoration, replacement pipework, electrical work, permits, building permissions or work required because of concealed or pre-existing problems.

We will tell you about additional work and its cost before carrying it out, unless urgent work is reasonably necessary to make the installation safe. You are not required to agree to additional work, but the original work may not be completed if it cannot safely or properly proceed without it.

Deposits and payment

If a deposit is required, the amount and payment date will be stated in the quote or booking confirmation. We may require the deposit before reserving an installation date.

Unless the quote states otherwise, the remaining balance is payable when the agreed work is completed or when we issue our invoice, whichever is later. You must pay using the payment method we make available.

If payment is late, we may suspend further work or decline future bookings. This does not affect any statutory rights you have as a consumer.

Your responsibilities

You must:

• provide accurate information about the property, heating system and work required;
• give us safe, unobstructed and timely access to the property and the areas where work is to be carried out;
• ensure that suitable electricity, water and other necessary services are available where reasonably required;
• remove or protect furniture, personal belongings and other items near the work area;
• tell us about hazards, asbestos or suspected asbestos, vulnerable occupants, pets and any restrictions affecting access;
• obtain any landlord, freeholder, planning, building control, leasehold or other permissions needed for the work; and
• ensure that any information, instructions or materials supplied by you are accurate and suitable.

You remain responsible for permissions relating to your property unless the quote expressly says that we will obtain them. We may postpone or stop work where access, power, permissions or safe working conditions are not available.

Scheduling, access and delays

We will agree an installation date or estimated time period with you. We will take reasonable care to attend as arranged, but dates may change because of circumstances outside our reasonable control, including delays in obtaining materials, supplier problems, illness, severe weather, traffic, emergencies, unsafe conditions or problems discovered at the property.

We will contact you when reasonably practicable about material delays and agree a revised date where possible.

If you are unavailable, do not provide access or the work cannot proceed because of your responsibilities under these terms, we may charge for reasonable costs already incurred or rearrange the booking. We will explain any such charge before seeking payment where practicable.

Consumer cancellation rights

If you are a consumer and the contract is made at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally give you a 14-day right to cancel the contract for services without giving a reason.

The 14-day period normally begins on the day after the contract is made. You can cancel by sending a clear statement to admin@lavshotradiators.co.uk. You may use the following wording, but it is not compulsory:

> I hereby give notice that I cancel my contract for the supply of installation services.

If you cancel within the cancellation period, we will refund payments due to be refunded without undue delay and normally within 14 days of receiving your cancellation notice. We may withhold reimbursement until goods supplied as part of the contract have been returned, where applicable.

If you expressly ask us to start the service during the 14-day cancellation period, you must pay for the proportion of the service properly carried out up to the time you communicate your cancellation. This includes work already completed and any agreed, non-refundable costs that cannot reasonably be recovered. If the service is fully performed during the cancellation period following your express request and acknowledgement that you would lose your cancellation right once the service was fully performed, the cancellation right may end.

The statutory cancellation right may not apply in every situation, including where the contract is made by a business customer or where a statutory exception applies. Nothing in these terms affects your statutory rights.

Business customers

If you are buying wholly or mainly for business purposes, consumer cancellation rights do not apply. These terms still govern the booking, work, payment and liability arrangements unless we agree otherwise in writing.

A business customer must ensure that its authorised representative has authority to accept the quote and these terms.

Installation, workmanship and defects

We will carry out the agreed installation with reasonable care and skill.

You should notify us as soon as reasonably possible if you identify a problem with the work. We will investigate complaints about workmanship and, where the work has not been carried out with reasonable care and skill, we will seek to put the problem right within a reasonable time and without significant inconvenience to you.

Depending on the circumstances, putting a defect right may include re-performing the relevant work or agreeing an appropriate reduction in price. You must give us a reasonable opportunity to inspect and, where appropriate, fix the problem before arranging for another person to carry out remedial work, unless urgent action is reasonably necessary to prevent damage or make the property safe.

These terms do not reduce your rights under the Consumer Rights Act 2015 or any other applicable law.

Equipment and manufacturer warranties

Where equipment or products are supplied, any manufacturer’s warranty that can be passed to you will be passed on in accordance with the manufacturer’s terms.

Manufacturer warranties are provided by the relevant manufacturer, not by us, unless we expressly state otherwise. They may be subject to registration, maintenance, installation, use and other conditions. We will provide or identify the available warranty information where reasonably practicable.

Our obligations regarding the installation itself are separate from any manufacturer’s warranty.

Liability

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights as a consumer;
• any liability that cannot legally be excluded or limited; or
• our failure to carry out services with reasonable care and skill where the law does not permit that liability to be excluded.

Subject to the above, we are responsible for direct loss that is reasonably foreseeable and caused by our breach of these terms or negligence.

For business customers, and to the extent permitted by law, we are not responsible for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of opportunity. Our total liability to a business customer arising from a booking will not exceed the total price paid or payable for that booking.

We are not responsible for damage or loss caused by inaccurate information, inadequate access, unsafe conditions, unauthorised alterations, pre-existing defects, lack of permissions, or instructions or materials supplied by you, except to the extent that the law says otherwise.

Complaints

Please send complaints to admin@lavshotradiators.co.uk, explaining the issue and providing the relevant booking or invoice details where available.

We will review the complaint and aim to respond within a reasonable time. You should give us a reasonable opportunity to investigate and put matters right where appropriate.

Data protection and cookies

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Information may be used to provide quotes, arrange and carry out installations, communicate with you, process payments, keep business records and deal with complaints or legal obligations.

Our website and related services may involve service providers including OVHcloud, which provides website hosting, and Migadu, which provides email services. We do not list any other data processor in these terms.

Our website may use cookies and similar technologies. Non-essential cookies will be used only where permitted and, where required, with your consent in accordance with the Privacy and Electronic Communications Regulations (PECR). You can manage cookies through your browser settings and any cookie controls provided on the website.

The supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO). You have the right to complain to the ICO if you believe your personal data has been handled unlawfully. These terms do not replace our separate privacy information where provided.

Changes to these terms

We may update these terms for future bookings. The terms applying to your booking are the version in force when your contract is formed, unless a change is required by law or you agree to it.

Governing law and courts

These terms and any contract between us are governed by the law of England and Wales.

If you are a consumer, you may bring proceedings in the courts of England and Wales or, where applicable, the courts of the part of the United Kingdom in which you live. Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes relating to these terms and our services.