Privacy Policy

Last updated: 2026-10-02

Who we are

The data controller is Lavangi Gnanavarathan trading as Lavs Hot Radiators (trading as Lavs Hot Radiators).

Our address is:

31 Castle Avenue Epsom Surrey KT17 2PL

You can contact us at admin@lavshotradiators.co.uk.

This policy applies to personal data collected when you enquire about or arrange radiator and heating installation services in Kingston, whether you are a consumer or represent a business.

Personal data we collect

When you contact us or request an installation service, we may collect:

  • Your name
  • Your telephone number and email address
  • The installation address
  • Details of the work you require, including information about your radiators, heating system and installation requirements
  • Information contained in your communications with us
  • Information needed to arrange, provide and administer our services

We ask you not to provide unnecessary sensitive personal information.

How we use your data

We use personal data to:

  • Respond to enquiries and provide quotations
  • Discuss and assess your installation requirements
  • Arrange and carry out radiator and heating installation services
  • Communicate with you about your enquiry, appointment or service
  • Keep appropriate business and transaction records
  • Handle complaints, disputes and legal claims
  • Meet our legal and regulatory obligations
  • Protect our business, website and customers against fraud, misuse and security risks

Lawful bases for using your data

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on the following lawful bases:

  • Taking steps at your request before entering into a contract, such as responding to an enquiry or preparing a quotation
  • Performing a contract, where you ask us to provide installation services
  • Legal obligation, where we must keep or disclose information to comply with the law
  • Legitimate interests, where necessary to manage and protect our business, keep records, resolve disputes and provide our services, provided that these interests do not override your rights

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before you withdrew your consent.

How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy.

  • Enquiry information is normally kept for up to 12 months after our last meaningful contact where no service is arranged.
  • Information relating to a quotation, booking or completed installation is normally kept for up to six years after the work or business relationship ends, to manage legal, accounting and tax requirements and potential claims.
  • We may keep information for longer where this is necessary to deal with an actual or anticipated legal claim, complaint, regulatory matter or other legal obligation.

When information is no longer required, we will securely delete it or anonymise it.

Who we share your data with

We may share personal data where necessary to operate our website and communicate with you. This includes:

  • OVHcloud, which provides website hosting services
  • Migadu, which provides email services

We may also disclose information where required by law, court order or a competent regulator, or where necessary to establish, exercise or defend legal rights.

We do not sell your personal data.

International transfers

Some service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we will use a lawful transfer mechanism and appropriate safeguards required by UK data protection law. These may include a UK adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, and an appropriate transfer risk assessment.

Cookies

Our website uses only strictly necessary cookies. These cookies are needed for the website to operate, maintain security or provide a service you have requested.

We do not use optional analytics, advertising or tracking cookies through this website. Strictly necessary cookies do not generally require consent under the Privacy and Electronic Communications Regulations (PECR), but we provide this information so that you understand their use.

Your data protection rights

Subject to legal conditions and exemptions, you have the right to:

  • Ask for a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your data
  • Object to processing based on legitimate interests
  • Ask for your data in a structured, commonly used and machine-readable format where the right to data portability applies
  • Withdraw consent where processing is based on consent
  • Object to direct marketing where applicable

You can exercise your rights by contacting admin@lavshotradiators.co.uk. We may need to verify your identity before responding. We normally respond within one month, although this may be extended where permitted by law.

Complaints

If you are concerned about how we use your personal data, please contact us first at admin@lavshotradiators.co.uk so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113

Consumer rights

If you are a consumer, services must be provided in accordance with the Consumer Rights Act 2015, including the requirement that they are carried out with reasonable care and skill.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have a 14-day cancellation period for a service contract made at a distance or away from business premises. If you ask us to begin work during that period, you may be required to pay for the proportion of the service supplied before cancellation. If the service is fully performed after your express request and acknowledgement that you will lose the cancellation right, the cancellation right may end when the service is completed.

These statutory rights do not affect any other rights you may have.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The current version will be published on this website.

This policy was last updated on 2 October 2026.

Governing law

This policy and any dispute relating to it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory legal rights that apply to consumers.